Your username is the e-mail address you use when you order with African Depot Market.

On the login page click on the ‘Forgot Your Password?’ link underneath the username and password fields. You will receive an e-mail with a link to reset your password.

If you do not receive the e-mail or have any other concerns, please e-mail or call our customer services – our friendly staff are happy to help! You can find all of our contact details on our contact us page.

Ordering through the website is the quickest way – just add products to your basket as you move around the website, then click the little shopping basket icon at the top of the page when you’re ready to check out.

It certainly is! In fact, that’s why we’re here. At African Depot Market, we know that it can be difficult to find authentic ingredients African food products and ingredients, especially when you’re not in the restaurant industry. But we believe that everyone should be able to cook the food they love with the best, most authentic ingredients. So whether you just need one essential ingredient or are looking to completely overhaul your store, African Depot Market can help.

On the African Depot Market website, you can pay using:

Visa

MasterCard

American Express

PayPal

If you are ordering with us over the phone, you can pay using:

Visa

MasterCard

American Express

We currently only accept payment in US Dollars, though you are welcome to pay with a non-US credit or debit card. The amount will be charged in your local currency, adjusted for your card issuer’s exchange rate and fee if applicable.

As soon as you have completed your order you will receive an order confirmation by e-mail. If for any reason you are not sure if your order was successful, please contact us. You can find all of our contact details on our contact us page.

If your parcel is still in our warehouse, we can make amendments to the delivery address, add or remove items, or cancel your order completely.

If your order has already been despatched, we may still be able to amend delivery address details, although it may delay your parcel – please contact us for advice.

To find all of our contact details, please go to our contact us page.

Of course! Once you’ve placed your order, please give us a ring or drop us an e-mail with your name and order number to let us know the order is a gift. We will leave out the invoice and include your message on a card – just let us know the message you’d like to add.

The parcel will be packed with specially with your gift message on top, so the recipient can unwrap a lovely gift.

To find all of our contact details, please go to our contact us page.

Please see our delivery page.

Absolutely! When you get to the checkout page, you’ll first be asked to enter your shipping details. This can be your home address, a business address if you prefer to receive your parcels at work, or it could be the address of someone you wish to send a gift to.

When you proceed to the payment information stage, you will see a section called ‘Use a different billing address’ underneath the payment methods. Tick that box and a new field will appear for your billing address.

As soon as your order has been shipped, we will send you an e-mail to let you know. The e-mail will show a final summary of the items in your order, the delivery address and shipping method.

Once your order has been collected by one of our couriers, you should receive an e-mail from them with your tracking details.

If you have not received your tracking details or have any other concerns, please send us an e-mail or give us a call – our friendly staff will be able to help. You can find all of our contact details on our contact us page.

For orders placed with Express delivery we can change the delivery address up to two hours before your parcel is due to be delivered. Please be aware, this will delay your delivery by 24 hours.

For orders placed with Standard delivery we cannot guarantee that an address change can be made after shipment, so please make sure you provide a correct delivery address at the checkout.

If you realize very soon after placing the order that there is a mistake with the delivery address, please let us know by phone or e-mail as soon as you can so we can update the details for you. You can find all of our contact details on our contact us page.

At African Depot Market we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If you change your mind you are welcome to return your purchase in its original condition within 7 days for a refund. If you are returning part of a larger order, we regret that we cannot refund delivery costs. Please see below for more details.

Please contact us via e-mail or telephone if you wish to return any goods, and we can advise you on what to do. You can find all of our contact details on our contact us page.

Don’t panic! In the unlikely event that you receive damaged or faulty goods, we will replace them free of charge.

If you have received a damaged item, let us know what happened and send a photo if you can – it will help us to stop it happening again. Please let us know as soon as you discover the damaged item – within 3 days of receiving the order – so we can send a replacement right away.

If you have received a faulty item, we will arrange for a pre-paid returns label to be sent to you. We will inspect the item when it arrives, and will issue a replacement or a full refund as you prefer.

We regret that we can only refund delivery costs in instances where:

• You are returning a whole order
• Products have arrived faulty (see above)
• We have sent an incorrect product
• The courier has made a mistake

If your question hasn’t already been answered here or you need any further assistance, please get in touch using one of the methods on our contact us page.